SupportSupport Packages
As with all complex technology systems, regular servicing and updates are recommended to ensure that your tech continues to work seamlessly and effectively. All new Cre8tive Rooms customers qualify for a complimentary year of our entry level Bronze support package. After this expires, you will have the option to move onto our Silver or Gold support package, or seek technical support elsewhere.
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Bronze Support
- £999 + VAT PER YEAR
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Phone & email access to service desk
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Basic remote diagnostics
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On-site support during working hours*
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SLA remote response time within 24 business hours
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SLA on-site response time within 48 business hours
- *chargable
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Silver Support
- £1999 + VAT PER YEAR
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Phone & email access to service desk
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Advanced remote diagnostics & programming
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On-site support during working hours
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Weekend on-site support*
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Remote network alerts
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4 yearly on-site service checks
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SLA remote response time within 12 business hours
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SLA on-site response time within 24 business hours
- *chargeable
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Gold Support
- £2999 + VAT PER YEAR
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Phone & email access to service desk
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Advanced remote diagnostics & programming
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On-site support during working hours
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Weekend on-site support
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Out of hours on-site support*
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Remote network alerts
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6 yearly on-site service checks
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4G internet back-up connection*
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SLA remote response time within 6 business hours
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SLA on-site response time within 12 business hours
- *chargeable
If you require assistance with any of our products, then please email our service desk directly where one of our engineers will receive and process your enquiry as soon as possible.
