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Support Support

Cre8tive Rooms take support seriously. We offer a range of specialist support packages to give you peace of mind once your smart home technology has been installed.

Contact Support

Support Packages

As with all complex technology systems, regular servicing and updates are recommended to ensure that your tech continues to work seamlessly and effectively. Cre8tive Rooms offer three different support packages which include remote and on-site support, health checks, system upgrades and more.

  • Bronze Support

  • £999 + VAT PER YEAR
  • Phone & email access to service desk
  • Basic remote diagnostics
  • On-site support during working hours*
  • SLA remote response time within 24 business hours
  • SLA on-site response time within 48 business hours
  • *chargable

  • Silver Support

  • £1999 + VAT PER YEAR
  • Phone & email access to service desk
  • Advanced remote diagnostics & programming
  • On-site support during working hours
  • Weekend on-site support*
  • Remote network alerts
  • 4 yearly on-site service checks
  • SLA remote response time within 12 business hours
  • SLA on-site response time within 24 business hours
  • *chargeable

  • Gold Support

  • £2999 + VAT PER YEAR
  • Phone & email access to service desk
  • Advanced remote diagnostics & programming
  • On-site support during working hours
  • Weekend on-site support
  • Out of hours on-site support*
  • Remote network alerts
  • 6 yearly on-site service checks
  • 4G internet back-up connection*
  • SLA remote response time within 6 business hours
  • SLA on-site response time within 12 business hours
  • *chargeable

If you require assistance with any of our products, then please email our service desk directly where one of our engineers will receive and process your enquiry as soon as possible.

Rob Potts Support