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Smart Home Support Icon Smart Home Support

We have a team of specialists dedicated exclusively to helping you with your smart home system. We offer a range of smart home support packages and also carry out smart home maintenance and servicing on an ad-hoc basis. If you require assistance with your smart home in any capacity then please don’t hesitate to get in touch.

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Smart Home Support Packages

As with all complex technology systems, regular servicing and updates are required to ensure that your smart home continues to work for you and not against you. We offer three different levels of support which include remote and on-site support, health checks, system upgrades and more. By no means does your system need to be installed by us to take out one of our support packages, nor must you take out one of packages to benefit from our industry leading support.

  • Bronze Support

  • £999 + VAT PER YEAR
  • Phone & email access to service desk
  • Basic remote diagnostics
  • On-site support during working hours*
  • SLA remote response time within 24 business hours
  • SLA on-site response time within 48 business hours
  • *chargable

  • Silver Support

  • £1999 + VAT PER YEAR
  • Phone & email access to service desk
  • Advanced remote diagnostics & programming
  • On-site support during working hours
  • Weekend on-site support*
  • Remote network alerts
  • 4 yearly on-site service checks
  • SLA remote response time within 12 business hours
  • SLA on-site response time within 24 business hours
  • *chargeable

  • Gold Support

  • £2999 + VAT PER YEAR
  • Phone & email access to service desk
  • Advanced remote diagnostics & programming
  • On-site support during working hours
  • Weekend on-site support
  • Out of hours on-site support*
  • Remote network alerts
  • 6 yearly on-site service checks
  • 4G internet back-up connection*
  • SLA remote response time within 6 business hours
  • SLA on-site response time within 12 business hours
  • *chargeable

If you require smart home support, servicing or maintenance in any capacity then please don’t hesitate to contact us using the form below. One of our smart home technicians will receive your enquiry directly and get back to you as soon as possible.

Rob Potts Support